Novo Women’s Lilian Heel Novo

Fast Shipping and Professional Packing

We offer a broad range of shipping options due to our long-standing partnerships with UPS, FedEx and DHL. Our warehouse staff is highly trained and will pack the goods according to our precise and exact specifications. Before shipping, all goods will be thoroughly examined and securely secured. We deliver to hundreds of thousands of customers every day in different countries. The fact that we are determined to become the largest online retailer in the world is evident. Warehouses and distribution centres can be located in Europe as well as the USA.

Note: Orders with more than one item will be assigned a separate processing time for each item.

Before shipment, all ordered items will be thoroughly examined. Most orders are now shipped within 48 hrs. Delivery is expected to take between 3 and seven days.

Returns

Stock is dynamic, and cannot be fully controlled by us because of the involvement of multiple parties including the factory and our warehouse. This means that the actual stock could alter at any time. It's possible that the stocks could be depleted after your order has been processed.

The policy is for 30 days. Unfortunately, if 30 days have passed from the date you purchased the item, we will not be able to provide a refund or exchange.

The item must not be in use and must be in the original packaging. You must have the item in the original packaging.